Smiley technical support number. Smile tariff plans for mono-Internet in the Moscow region

The resources of regional operators are designed to serve clients within one or several geographically adjacent regions of Russia. Most of these companies do not seek to extensively expand their coverage network, preferring internal development, aimed at increasing the stability and security of the connection. Increasing the regions of presence for regional providers is burdensome in financially, so the few firms that choose to expand face serious economic barriers.

Support helps you overcome problems large companies. A clear example of effective cooperation aimed at extensive development was the cooperation of the Moscow operator " Smile-Internet" and the American telecommunications giant " Virgin Group", presented in Russia by the company " Virgin Connect" Moving under the wing of a strong foreign partner allowed the provider to expand its coverage network to 500 cities and transfer service management to a single place for clients in all regions "Smile-Internet" Personal Area , entry into the open spaces of which facilitates interaction between the operator and users.

User interface support is considered one of the main conditions for the competitiveness of providers in the Internet services market. The Virgin Connect company introduced a number of significant improvements to the one developed by Smile-Internet specialists, which increased the speed of request processing, updated the design, and introduced a whole block of additional functions aimed at managing services:

• control of the subscriber account (write-offs, replenishments, temporary and financial blocking);
• transfer to subscriber account Money for the next debit or payment for additional services;
• change of tariff plans for the Internet, television (including connection of paid packages), telephony, video surveillance;
• collection of Internet traffic consumption statistics with filtering by periods and connection time;
• using promotions and discounts to connect new tariff plans or options;
• selecting additional options (antivirus, mail, traffic restrictions);
• control over the video surveillance network (home, street);
• contacting the technical support service for specialist advice;
• calling technical personnel to set up and repair equipment and networks.

New to your personal account is special offer connect to the Virgin Connect mobile connection, available exclusively to subscribers of the Smile provider.

Login to your personal account and registration

A simple authorization form, including a password and login, helps users enter their personal account. There are special requirements for the last element: for telephony it must have the prefix “tel*”, and for television – “iptv*”. You cannot recover your password if you lose it yourself: you will need the help of hotline specialists.

The Virgin Connect company plans to introduce user registration in the personal account from 2019, so in this moment create account possible exclusively at Smile offices. To register on the portal, you will need to go through the following procedure:

1. Visit the nearest office of the operator (regardless of the place where the contract was signed).
2. To report main agreement number and also provide passport(other identification document).
3. To conclude Agreement on additional service subscriber.
4. Log in to your personal account with the registration data received from employees.

Provider " Smile" in cooperation with the company " Virgin Connect» is actively expanding its network beyond the Moscow region. Flexible tariff system, a wide range of services and favorable price list offers allow us to attract new subscribers from more than 500 cities of coverage. Optimized customer support in the form of a functional personal account gives users the opportunity to manage all provided services without having to visit the provider’s offices.

The Smile project is intended to serve the general education system. Like any modern service, it has the ability remote work, including the Smile personal account, available to connected users. The peculiarity of the project is that, in contrast to the type of activity specified during registration, the functionality of the office also differs, for example, students have access to some opportunities, and the director has access to others. The system covers different sides school life, providing convenient functions not only for parents and children, but also for educational workers. The site’s simple and intuitive interface allows you to immediately understand its capabilities. You can log into your account on the main page.

The project's capabilities can significantly facilitate the activities of educational workers by transferring many activities into electronic format. For parents this is very convenient way track your child's progress and attendance. Thanks to the card, which children apply to a special terminal, after which parents receive a notification that the child has come to class. You can specify in the settings that this information is received in the form of SMS messages, or you can view statistics in your personal account.

Login to your personal account Smile

To log into your Smile personal account, you must be a registered user of the system. You can get to the desired page from the official website by clicking on the corresponding button. After this, a login form will appear where you must enter your identification information. In his personal account, the teacher can set grades, view statistics on academic performance and attendance, including generating the necessary reports, and write a message to the students’ parents. In turn, parents can contact class teacher and learn about your child’s school life. Children also have their own personal section with certain features.

The system takes into account the needs of all people involved in educational activities. It can also be used by librarians, for whom there is a special section that allows them to keep records of books and debts, as well as by school canteen workers who can place orders for food supplies and approve menus. All this facilitates the daily work of school staff, allowing them to solve many problems with the help of modern technologies.

Personal account Smile school card

Users of the Smile School Card personal account have the opportunity to view reports on the card and monitor the account status via the Internet. All these functions are available in the corresponding sections of the account. This is a convenient opportunity for parents to both monitor their child’s attendance and pay for meals in the canteen on time. In addition to questions related to servicing a child’s card, on the account page you can see homework and schedule, as well as find out which books need to be returned to the library. Moreover, you can get acquainted with various school news. There are also functions for communicating with teachers and other parents.

A card is issued to each child upon registration in the system. This is a kind of document, in other words, a pass through which children enter the school building, can get a book from the library or pay for lunch in the canteen. At the same time, using the card allows parents to be aware of when their child entered and left school, as well as control the use of money and know for sure that it will be spent on healthy, healthy food in the cafeteria, and not on chips and soda. All reports on visits and expenses can be viewed in your personal account.

How to log into your Smile account?

Beginners who have not yet mastered the controls are often concerned with the question - how to log into Smile’s personal account? In order to access this page, you must be a registered user. If you have personal identification data, then there is nothing difficult in the login procedure. You will need to go to home page project and find the button labeled “Personal Account”. After the transition, the site will ask you to enter your login and password, and you will be able to use the available functions. This is not difficult, so not only students who are accustomed to using this service will understand how to use this service. modern technologies, but also parents who are far from computers and the Internet.

If your account login details are lost or forgotten for some reason, you can restore them using the phone number specified during registration. The service provides users with various functions depending on the type of activity of a particular user. Students have the opportunity to communicate on the school social network, as well as receive timely messages from the class teacher. School staff are offered various options to make their daily activities easier.

Registration in your personal account Smile

Many schools have already appreciated the capabilities of this system. More educational institutions include such electronic services in their work, because they help interaction and competent distribution of work. This is also an advantage for parents, who may not have to waste time visiting the school to look at a journal with their child’s grades or talk with the class teacher about their child’s progress. Having a card account allows you to not be afraid that someone will take money away from your children at school or that they themselves will spend it in the wrong place.

Typically, registration in your Smile personal account is performed after a school or other educational institution enters into an agreement to use this system. After this, parents, students and employees of the institution are given individual envelopes with questionnaires to fill out. When the data is entered into the system, all users will receive a personal login and password to enter the account. As a rule, the school management deals with registration and data transfer issues, so parents can simply fill out a form that the child will bring home. Your personal account allows you to use this system at any time. It's comfortable and modern.

Personal account functionality

Since the project was launched specifically for schools, there are several types of personal accounts designed for:

• Directors educational institution;
• Students;
• Parents;
• Health workers;
• Employees and canteen manager;
• Librarian.

The main functions of the teacher’s personal account

The teacher's personal account is called electronic magazine. It helps to significantly facilitate the teacher’s work and improve interaction with students’ parents. Using LC you can perform the following actions:

• Give grades taking into account the form of the student’s answer (for independent work, for a test, for oral answers);
• Write an announcement for the class or the whole school;
• Mark attendance;
• Publish last news schools;
• Draw up a schedule, curriculum, report for the Ministry of Education;
• Give homework for the whole class or separately for each student;
• Write a comment to the whole class or individually;
• Enter information about students and parents (addresses, telephone numbers, places of work, etc.);
• Send a message to any parent or post a discussion in the general chat.

Main functions of the personal account for students and parents

This module is named electronic diary. Separately made for the student and parents. It completely eliminates the possibility of hiding student information from parents. For example, absenteeism or bad grades. Your personal account will allow you to:

• View ratings and comments from teachers;
• Find teachers' contact information;
• View the schedule and d/z, and also find out the numbers of the rooms where the lesson will be held;
• Study performance statistics in any subject for a quarter, month, year;
• Chat with the teacher;
• Find out school and class news;
• Connect to the SMS notification service about grades and attendance, the parent will know the exact time when his child crossed the threshold of the school;
• Top up your account to pay for school meals.

Interface

The interface is designed in calm white and blue colors. There is a bright stripe at the top of the page. On the left side information about the user, his messages, and profile settings are displayed. At the top there is a line with the main functions. Displayed in the center of the page detailed information by sections.

Registration in the Smile account

Entering registration data into the system is entirely handled by the management of the educational institution, so parents and children do not need to do anything in this regard.

Authorization in your personal account

1. Check languages ​​and keyboard layouts.
2. Try changing browser. If this does not help, then you need to update it and clear the cache.
3. Reboot the modem (router).
4. Contact the school management, you may have been issued an incorrect login/password.

Personal account mobile application Smile

There are three mobile applications that work on devices with Android OS higher than version 4.0:

• Schoolboy;
• Parent;
• Electronic magazine (for teachers).

Main functions of the Shkolnik application

Students have access to the following sections in the mobile application:

• Schedule of calls/lessons;
• Grades and homework;

I’ve been eating this cactus called “Smile” for several months now and for some reason I’m not up to the promised smiles. I joined solely because there weren’t many other options. The Internet works disgustingly: there is no guarantee that the connection will not suddenly stop. Breakups often occur at the most crucial moment, during prime time. There can be several gaps per day, they can last 2 minutes or 15. Once there were no gaps for two days. They said that something was allegedly flooded there and that the manager in our house was to blame. According to the tariff, the speed is 70 megabits, but in reality it barely reaches 50 megabits maximum in torrents, pings suck - 100-200 ms - everything lags in games. I have already made requests for support on this issue several times. Their man came a couple of times, changed the router, lazily tried something on for show, said he didn’t know what was wrong and left. At first they tried to tell me that there was something wrong with my computer, but I tried both from the laptop and from the computer and the result was the same. The support says that they supposedly need to change some equipment, they say wait for the network to be modernized, and they don’t promise anything else. In general, as soon as the opportunity arises, I will immediately leave them; I don’t need such quality for nothing.

I connected their TV, in principle everything is fine, the choice of channels is large, and the TV itself does not fail. If something happens, you can connect an additional package; I took the educational and children's packages.

Great provider!

In general, I like the Smile Internet provider, since I have been using its services for almost a year and have no special complaints. Before this, there was another provider that did not work more often than it worked. So when I changed it, I breathed a sigh of relief.

There were no problems with Smile from the very beginning. The guys work quickly. They connected me to the Internet on the day I applied. I submitted a request for connection in the morning, and by the evening they connected it to me. We tested it right away, and only after that I signed an agreement for the provision of services.

A convenient personal account on the provider’s website, several ways to pay for the Internet, and there are bonuses for activity or loyalty. You can also improve or worsen your tariff plan in your personal account. Comfortable.

The Internet itself works stably. I have a tariff of up to 100 Mbit/s. It is clear that 100 Mbit/s is extremely rare. Most often late at night. Usually about 70 Mbit/s and that’s enough for me.

The support is working fine. Not so long ago the Internet did not work for a day, it turned out that there were problems with the cable. After the call, the technicians arrived and fixed everything. They didn’t take any money for it, they say repairs are included in the price of the tariff. I was pleased with this level of service.

Things are not always stable

Several months ago I connected to the Internet from the Smile provider. It works, but there are also many disadvantages. The Internet speed is quite good, but the connection is often interrupted, conversations with technical support may lead to nothing and you can only wait. Fortunately, for me these problems are not critical, and I can be without the Internet for some time, but it’s still unpleasant! I would not recommend this provider to my friends, but I would like the company itself to work on stability and on the work of your technical support, yes, there are normal guys there, but there are also those who do not understand anything at all.

They provide poor quality services!

I have been using the services of an Internet provider not so long ago, but this company has already managed to prove itself not very well. Firstly in technical support It’s impossible to get through by phone, you have to wait a long time for a specialist to answer. And if you do get through, it turns out that they can’t or don’t want to solve your problem. The quality of the Internet also leaves much to be desired. The declared speed simply does not correspond, which is why it is not comfortable to use the Internet from several devices. In general, I’m thinking about changing my Internet provider, because I would like more care for the client.

Good internet

I chose this Internet provider for myself based on numerous recommendations from friends and acquaintances. One hundred percent satisfied with how the Internet works. The quality of the Internet connection is good, does not freeze, the connection is fast. Normal, reasonable price, happy. If necessary, I call technical support, they will always help solve any problem related to the Internet, they are polite and responsive! Satisfied.

A month ago we connected to the Internet from this provider. It took me a long time to choose from all the providers, but I came to the conclusion that Smile suits me better in the price category.

There were no problems with the connection. I left a request on their website, they called me the same day to confirm, and two days later the experts arrived. Connecting and testing did not take much time. The fact is that I already had the Internet from this provider in my housing complex, and this simplified the connection. The craftsmen brought a contract for the provision of services. The first month is free for a new user, so there was no need to pay anything right away.

According to my tariff, my Internet speed is 200 Mbit/s. Movies are downloaded in HD quality in approximately 3-5 minutes, that is, the speed is good. But this speed is not always the case. Morning and afternoon only. In the evening, of course, the speed drops, since the influx of users is large, as far as I understand. At night the speed is generally ideal.

During the month of use, the Internet never lagged, so in terms of the quality of service, I have no complaints. We'll see what happens next, but I hope there won't be any problems. So far, I am pleased with the choice in favor of this provider.

unprofessionalism

I have been using the Internet from the Smile company for at least 1.5 years in Shchelkovo. I am very dissatisfied with the work of this operator. Firstly, my TV set-top box, or rather the remote control for it, broke down. The technical service department told me that they don’t have TV set-top boxes yet, but when they do, they will bring them to me. OK. I call after a certain interval, they answer me that you know, but they have been dismantled. Or maybe it wasn’t, gentlemen?! They offered me to buy this stupid console myself, but you just have to pay for the setup. Second point. During vacation, I often turn off the Internet so that I don’t get charged AP. They did not have such a shutdown function. They advised me to turn off the router and write a letter. Where the text was compiled by them and upon arrival they will recalculate me. As a result, as it turned out, during my absence, my Internet was turned off for non-payment; when I called, it turned out that they would be able to recalculate, unless the services were provided through the fault of the company. Why deceive. The company is completely unprofessional in my opinion.

Smile is not ADSL)))

I recently switched to Smile. Before that, I used the services of an ADSL provider, where the speed was not so high. There weren't many TV channels, so I wanted to expand the review. I connected digital TV, now there are many channels and the television does not disappear. My Wi-Fi router was on the list recommended by the company, so the installation was done for free. But even if I had to pay, I would not refuse such an offer. The TV works well, I didn’t notice any network failures either. There were no problems with interruptions, but I contacted support several times. The issue was resolved over time.

Completely satisfied.

I would say that this is simply an excellent provider. I have been using the services of the smiley provider for several years. And I can say that they always strive to improve themselves, both in quality and in service. Their Internet is excellent and maintains its speed quite well, one hundred megabits are constant and work quickly without any restrictions. Payment is also not high monthly, replenishment is possible without leaving home and in several ways, not only with a bank card but also with electronic wallets, which is convenient for me. The television is simply of excellent quality, although there aren’t many channels like for me, it’s not slag, and all the interesting ones are worth watching. Adequate support.

The worst provider (aka Virgin Connect)

It could only be worse in a remote village. I connected 3 years ago, chose from three operators, one of them was Virgin Connect, having already had bitter experience then, I did not tempt fate and my nerves. Connected to Smile. Everything worked fine for a while, then problems and crashes started. Technical support became arrogant, the client is always to blame, and then I found out that the company was bought by Virgin Connect. In the summer of 2018, work was carried out for almost 2 months, they were fed “breakfast” and no exact dates there was no stable job. In my house it turned out that they are a monopoly, there are simply no options, and the impudence of this sharashka office knew no bounds. I am the editor of a large publication, I had to take advantage of my position (I often work from home) and give them a hard time. Immediately after social media The directors found me and began to apologize (only under the pressure of public outcry did they begin to think about the clients). There were no problems for almost 5 months, and now everything is all over again. I made a mistake about the modem, I went and bought a modem (no, it wasn’t the modem). Disgusting and disgusting technical support, lack of any desire to solve the problem deadlines(under contract within 48 hours). That’s exactly what they answer, what does the contract have to do with it. In general, a solution was found - a local provider came to the house. Never, ever use this provider. Expensive, unreliable, the client is always to blame, so save your nerves. In general, hello to Richard Branson.

One of the most reputable domestic providers in the capital region is the Smile company. For many years, this company has been providing telecommunications services to individuals and businesses. “Smile” deals with connecting the Internet, digital TV, provides profitable telephone communications, and organizes video surveillance systems. IN last years Smile is actively developing virtual PBX and public WiFi networks.

Currently, the company operates in Moscow and the region, but in the foreseeable future, Smile plans to expand the geography of its presence. This could be facilitated by the merger with the largest domestic provider Virgin Connect, which occurred in 2016. After the merger, the quality of Smile's services has improved significantly.

smile-net.ru— official website of the Smile provider

One of the advantages of the provider was the ability to register in the Smile personal account service. The company’s clients can use the “Trust payment” option and receive free information and technical support.

Registration of a personal account

Official web portal of the Smile company - smile-net.ru. This is a large resource with a huge number of useful functions, up-to-date information, etc. To log in to the site, thereby having access to Smile’s personal account, the subscriber must fill out electronic form, the link to which is contained under the “Connect” button. The client will spend no more than 5 minutes filling out the document. The following information must be entered into the form:

• mobile number;
• email address.

After receiving and processing the application, a Smaila specialist calls the specified phone number and discusses with the potential client the details of the future contract for the provision of telecom services.

By signing the agreement, the user receives the right to a personal account: he is given a memo with a login and password.

http://www.smile-net.ru/orderform— application for connection

Login to your personal account

A single login form is provided for all users, but the login prefix differs depending on the type of services provided. Thus, the logins of telephone subscribers have the prefix tel*, digital television - *iptv. The login of a user using the Internet from “Smile” is completely identical to the username.

The password is issued to the client upon signing the contract: the code can be changed at the user’s request already during the first login to the Smile personal account.

If the Internet connection was interrupted due to a zero balance, you can use the login “1” and password “1”, which allows you to establish a temporary connection for authorization in your personal account.

Login to your Smile personal account as follows:

• open the main page of the web portal;
• Find the “Personal Account” box on the left side of the page (the first item in the main menu), click on it;
• In the authorization window, enter your login and password.

https://user.smile-net.ru— login to your personal account Smile (Internet)

After completing all the steps described above, the full toolkit of the Smile personal account becomes available to us.

Personal account features

Users who decide to become subscribers of the Smile company and gain access to their personal account receive the following opportunities:

• remote payment for services via web wallets and bank cards;
• full access to personal account information;
• remote amendments to the contract with the company;
• activation/deactivation of services;
• changing the tariff plan;
• access to the “Autopayment” service, which allows you to customize payment in accordance with the client’s wishes;
• the ability to quickly contact support;
• information on new tariffs, promotions and bonuses;
• participation in provider incentive programs;
• disabling services for the period of user departure;
• "Promised payment" service.

In your personal account you can find all the information about the activities of the Smile company and find out the latest news about its services. A special page is dedicated to tariffs for residents of the capital region.

For each service - unlimited Internet, digital TV, WiFi, telephony, video surveillance, PBX - a separate page is provided. In addition, in your personal account you can purchase powerful antiviruses at very affordable prices.

https://lkmobile.virginconnect.ru/newpa_mob/?handler=Login
Personal account mobile communications “Smile”

A separate section is devoted to payment for services. There are many options for depositing funds into a personal account: these are Sberbank auto-payment programs, Yandex Wallet, bank cards, and trust payments. You can deposit money through Qiwi payment terminals, ATMs or mobile applications banks.

A personal account will help telephone subscribers from Smile to receive full information about tariff plans in Moscow and the region, about the conditions for installing telephones in remote villages and gardening communities. In addition, users will be able to familiarize themselves with the features of making long-distance calls and calls abroad.

Smile provides residents of the capital region with high-definition digital television. Using the Personal Account, the user can find out more about the available tariff plans, connection procedure, number of channels and payment features.

The company provides excellent opportunities for business: organizations and enterprises are offered to connect to inexpensive and reliable Internet and telephone communications. Smile employees will help organize a corporate network in an office center or a video surveillance system at an enterprise. Control all services legal entities can through your personal account without any restrictions.